Benefit Operations Bureau (BOB) Support Supervisor - Unemployment Insurance (UI) Division

Deadline: 3:00 pm on Tuesday, July 8, 2025

General Transfer Information

Location: Appleton, Eau Claire, Madison, or Menomonee Falls

Introduction

The Benefit Operations Bureau (BOB) Support Section in the Unemployment Insurance (UI) Division is hiring an Unemployment Benefit Supervisor to join their team. If you are interested in growing your career with BOB, please consider applying!

General Transfer Information

This is a transfer opportunity open only to current DWD employees serving in a permanent classified position. In order to be considered for transfer, you must be in a position that is in the same or counterpart pay range as this position (please see salary information paragraph below for some examples of counterpart pay ranges). Individuals who are currently serving in an LTE or Project appointment are not eligible to apply.

This position may be headquartered in Appleton, Eau Claire, Madison, or Menomonee Falls. Remote work options will be discussed further during the interview process. Occasional in-state and out-of-state travel, including overnights, may be required.

The list generated from this internal recruitment may be used for future vacancies, if available, within the next 6 months.

Salary Information

This position is in schedule-range 81-04. Counterpart pay ranges to this position include 02-12, 02-13, 02-14, 02-15, 06-13, 07-04, 07-35, 08-04, and 12-64. Starting salary will be in accordance with the state compensation plan. In accordance with Wis.Stat.230.28, a probationary period may be required.

Job Duties

Under the general direction of the Deputy Bureau Director, this position is responsible for the management and supervisor of the staff in the BOB Support Section. This position shall maintain a thorough knowledge of Wisconsin Chapter 108, administrative rules, and federal and state policies and procedures relating to the filing and payment of UI claims. This position would be responsible for determining staff training needs, assisting in the hiring of staff, establishing work schedules, coordinating workflow and reviewing the work performed for quality and productivity. The position will ensure work rules are followed and recommend corrective action as needed.

For more detailed information, review the full position description.

Knowledge, Skills, & Abilities

You need to have the following experience:

• Working with UI claims using federal and state UI laws and regulations.
• Explaining highly technical UI issues.
• Working in a team setting and communicating interpersonally.
• Adapting to change to meet organizational objectives.

The following experience would be nice to have:

• Leading a team, group, or project.
• Coaching and mentoring staff to grow and improve their skills.
• Serving in a supervisory role.

Background Check

A criminal background check or other checks may be required prior to appointment.

How to Apply

Current permanent DWD employees in the same, counterpart or higher pay range of this position (compare classifications here) should submit a resume describing their qualifications as they relate to this position by the deadline listed above. Please submit your resume and any questions regarding this recruitment to TLKJobs@dwd.wisconsin.gov.