2. Employment & Training
3. Partners
4. WIOA Title I-A & I-B
5. Policy & Procedure Manual
6. 8.8 Follow-up Services
7. Previous Policy - 8.8.5 Frequency of Contacts and Failed Contact Attempts

Previous Policy - 8.8.5 Frequency of Contacts and Failed Contact Attempts

8.8.5 Frequency of Contacts and Failed Contact Attempts

Effective date: July 1, 2025 - June 30, 2026

Participants' need for and receptivity to follow-up services will vary. Career planners should determine if more frequent follow-up services are needed, based on the participant's individual needs and career goals, as documented in their IEP. DWD-DET requires that, at a minimum, career planners attempt to contact the participant at least once every three months for 12 months, starting from the date of gaining unsubsidized employment.

In circumstances where outreach has been unsuccessful, DWD-DET allows the career planner to cease attempts to provide the remaining follow-up services. However, career planners must document all contact attempts in an ASSET case note and the final attempt in ASSET Follow-ups. The note must include the contact method used, the date attempted, and if follow-up services will continue.

DWD-DET allows career planners to stop contact with the participant, including follow-up services, if they request any time they no longer wish to be contacted. Career planners must record the outcome and details in ASSET Customer Notes, including the details. For example, "the participant stated they are no longer interested in WIOA services and asked not to contact them again."

WDBs must establish a policy consistent with DWD-DET's guidance in this chapter that defines appropriate follow-up services, as well as requirements for identifying when to provide follow-up services to participants.¹ Career Planners must ensure they are following their local WDB policy requirements.

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• ¹ TEGL 19-16 p.3;